When Ordering By Phone:Call us toll free and we will be happy to take your order. Have your customer number and Russell parts numbers ready when you call. Our toll free lines are open from 9:00 a.m. to 5:00 p.m. (CT), Monday through Friday. We accept MasterCard, Visa or Discover. Have your account number, expiration date, and billing address ready. Ordering Information Call Toll Free 1-888-KARTING
Please... Use our Toll Free number for orders only. Give your assigned account number, or if you are a new customer, your name, address, zip code, and phone number are needed for phone and written orders. Use Part Numbers and a brief description of the parts needed when ordering on our Watts line. Customer Service: 1-816-322-3330 / Fax 1-816-322-2860If you have any questions regarding applications of parts, or mechanical problems, questions about merchandise, or shipping problems, please call Customer Service. Phone Hours 8:30 a.m. to 5:30 p.m. (CT) Daily. Drop Shipments:All orders that are drop shipped to another location will incur a $5.00 fee. Problems:If you have a problem with an order, we will be happy to help you. Call our main office, 816-322-3330, for specific information as to when your order was shipped, what was shipped. etc. Our phone sales people take orders only and do not have access to your file and cannot answer specific questions about your order. Russell Part Numbers:Every item that we carry has a Russell Karting part number. Please use these numbers when ordering to prevent any mistakes. This is very important! Prices or Descriptions:
All prices, pictures, and descriptions in the Russell Karting Catalog and price list are subject to change without notice. Order Changes and Additions:Our staff works hard to process your order as quickly as possible, to assure quick delivery. Because of this, any additions, cancellations, or changes to an order once it has been processed will not be possible. Any additions or changes will be processed as a separate order. All order policies and terms will apply. |
